NOCTRA_OS ("NOCTRA," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have — including specific terms that apply to our SMS/text messaging program.
Information We Collect
We collect information you provide directly and information generated as you use our platform:
- Contact information — your name, business name, email address, phone number, and mailing address.
- Account and profile information — details you provide when you request a demo, create an account, or communicate with us.
- Usage information — how you interact with our website and platform, collected through standard web technologies.
- Communications — records of your messages, calls, and support requests with us.
How We Use Your Information
We use the information we collect to:
- Provide, operate, secure, and improve the NOCTRA_OS platform and our services;
- Respond to your requests, provide customer support, and administer your account;
- Send you administrative and transactional communications;
- Send you SMS/text messages where you have consented to receive them (see below);
- Comply with our legal and regulatory obligations.
SMS / Text Messaging
If you opt in to receive text messages from NOCTRA_OS, the following applies:
- How you opt in. You may provide consent to receive SMS messages verbally, through a web form on our website, or by text message. Consent is never a condition of any purchase.
- Message types. Messages may include account and service notifications, appointment or service updates, customer care responses, and other account-related communications.
- Message frequency. Message frequency varies based on your interactions with us.
- Rates. Message and data rates may apply, according to your mobile carrier's plan.
- Opting out. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@noctra-os.com or 910-812-8228.
- No sharing of opt-in data. Mobile information — including your phone number and your SMS opt-in and consent — will never be shared with, sold to, or rented to any third parties or affiliates for their marketing or promotional purposes. Text-message originator opt-in data and consent are not shared with any third parties.
How We Share Information
We do not sell your personal information. We share information only in these limited circumstances:
- Service providers. We use trusted vendors — such as cloud hosting and telecommunications providers (including our SMS provider) — solely to operate and deliver our services on our behalf, under obligations of confidentiality. They may not use your information for their own marketing.
- Legal and safety. We may disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of NOCTRA, our customers, or others.
- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.
In all cases, SMS opt-in and consent data is excluded from sharing and is never provided to third parties for marketing purposes.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To exercise these rights, contact us using the details below.
Children's Privacy
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our services after changes take effect constitutes acceptance of the updated Policy.
Contact Us
NOCTRA_OS 10 Asheville Way, Pinehurst, NC 28374 Email: support@noctra-os.com Phone: 910-812-8228